ANWAR, A. ANALISIS KEPUASAN MUSTAHIQ TERHADAP KUALITAS PELAYANAN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) (STUDI KASUS PADA BAITUL MAL). Jurnal Sistem Teknik Industri, [S. l.], v. 20, n. 1, p. 34–39, 2018. DOI: 10.32734/jsti.v20i1.382. Disponível em: https://idjpcr.usu.ac.id/jsti/article/view/382. Acesso em: 11 aug. 2025.